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Director of Membership

Japan Permanent ¥12,000,000 - ¥15,000,000 per year Foreign Multinational View Job Description
The Director of Membership will lead membership strategies and initiatives to grow and retain a diverse and engaged member base in the leisure, travel & tourism industry. This role will focus on enhancing the membership experience and driving membership value.
  • Own the entire Membership experience of a prestigious international community
  • Drive strategy and frontline impact at the same time

About Our Client

This role is with a well-established organization in the leisure, travel & tourism industry, known for its strong reputation and commitment to providing exceptional services. The company operates as a medium-sized entity and offers a professional and collaborative environment.

Job Description

  • Develop and implement membership acquisition and retention strategies.
  • Analyze membership trends and provide actionable insights to enhance growth.
  • Collaborate with marketing and sales teams to promote membership benefits effectively.
  • Oversee the onboarding process for new members, ensuring a seamless experience.
  • Maintain strong relationships with existing members to foster engagement and satisfaction.
  • Lead a team to deliver high-quality service and achieve membership targets.
  • Prepare and present membership performance reports to senior management.
  • Stay updated on industry trends to ensure competitive membership offerings.

The Successful Applicant

A successful Director of Membership should have:

  • Proven expertise in membership management within the leisure, travel & tourism industry.
  • Strong leadership and team management skills.
  • Experience in developing and executing membership growth strategies.
  • Excellent communication and relationship-building abilities.
  • Analytical skills to interpret data and drive informed decision-making.
  • Familiarity with membership management systems or CRM tools.

What's on Offer

A rare opportunity to shape the entire Membership ecosystem of a prestigious international community, influencing how members join, engage, and experience a high‑touch, service‑driven environment-while setting the strategic vision for growth, hospitality excellence, and community culture.

A high‑visibility leadership platform with both strategic and operational influence, leading multiple frontline teams, partnering directly with senior executives, and making decisions that immediately impact member satisfaction, organizational reputation, and long‑term membership health.

Contact
Cris Nguyen
Quote job ref
JN-032026-6963355
Phone number
+813 6832 8685

Job summary

Function
Sales
Specialisation
Business Development
Specialisation
Leisure, Travel & Tourism
Location
Japan
Job Type
Permanent
Consultant name
Cris Nguyen
Consultant phone
+813 6832 8685
Job Reference
JN-032026-6963355
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.