Desktop Engineer

Job Description
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About Our Client

Our client is a global IT service provider, supporting customers 24/7/365. The company bridges the gap for international businesses by providing onsite services where local IT solutions are absent or insufficient. The client is looking for special team members that have proven desktop support skills, world-class customer support traits, and highly motivated individuals looking to join their team.

Job Description

Installing hardware and peripherals like disk drives, printers, keyboards, and monitors.
Loading software such as networking components, operating systems, and office applications.
Customizing and adapting current programs to satisfy user requirements.
Coordinating with network services and information systems groups.
Updating status to manager and users through email, collaboration tools, and in-person communication.
Connecting users to networks and train them on facilities and applications.
Installing, repairing, and conducting preventive maintenance of personal computers by providing technical support.
Troubleshooting software and hardware failures and determine network problems.
Diagnosing and resolving incidents using documented procedures to perform responsibilities.
Troubleshooting through phone hardware and software and engage technical resources to resolve.
Determining and research user questions and isolating and resolving information systems problems.
Receiving and prioritizing issues and forwards using escalation procedures.

The Successful Applicant

2 years of desktop support with a primary focus on Microsoft Operating systems and Office
Preferred Windows 10 and Office 2016/2019
3 years of customer support experience
Bachelor's degree or 4 years' IT experience equivalence