Customer Support, Travel Operator for OTA!

Tokyo 23 Wards 外資系企業 ¥4,200,000 - ¥5,400,000 per year Foreign Multinational View Job Description
As a Customer Support, Travel Operator, yo will assist Japanese customers using the company app, and work with airlines, hotels, and partners to resolve travel inquiries.
  • Dynamic job scope and industry
  • Chance to make a lot of connections

About Our Client

Our client is a fast-growing online travel agency.

Job Description

As a Customer Support, Travel Operator, you will assist Japanese customers during their travels and work with airlines, hotels, and partners to resolve travel inquiries (e.g., flight changes, booking modifications). English communication is required for interactions with international partners. Communication via calls and emails with Japanese customers. Example: cancelling reservations, rebooking, refunding, and the likes.

The Successful Applicant

The Team in Tokyo is looking for candidates with a keen interest for the industry and with the following strengths / qualifications: - Customer Service background ideal, but open to entry level

- Fluent/High business level of Japanese

- Business level of English to communicate with local partners abroad

- Open to full office attendance

What's on Offer

  • Dynamic job scope and industry
  • Chance to make a lot of connections
Contact
Davide Capretta
Quote job ref
JN-092024-6533392
Phone number
+81 3 6832 8675

Job summary

Function
Customer Service
Specialisation
Call Center
What is your area of specialisation?
Leisure, Travel & Tourism
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Davide Capretta
Consultant phone
+81 3 6832 8675
Job Reference
JN-092024-6533392
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.