Customer Support Supervisor <5-6M>

Tokyo 23 Wards Permanent ¥5,000,000 - ¥6,000,000 Foreign Multinational
  • Enjoying your career growth in Global firm
  • Competitive salary

About Our Client

Globally providing the service of information, data and market measurement firm which is expanding their business in Japan and APAC

Job Description

  • Take ownership and responsibility for the operational performance of the CS team by ensuring that key KPIs are achieved
  • Establish best practices on customer services for the team to excel the current service standards
  • Devise and implement effective initiatives to monitor customer services performance
  • Providing the excellent customer support service by phone or email for consumers
  • Develop strong and sustainable customer relationships
  • Provide support to the development related ad-hoc projects



The Successful Applicant

  • 5years+ customer service/trouble shooting experiences by email, phone
  • Has people management skill of monitoring KPI and improve the service
  • Ability to multi-task, prioritize, and manage time effectively
  • Has some software or IT knowledge is plus
  • Native level of Japanese and business level of English both in written and verbal
  • Strong PC skills and Google Sheets and extensive communication skill



What's on Offer

  • Enjoying your career growth in Global firm
  • Competitive salary
  • Remote Work



Contact
Kurumi Nemoto
Quote job ref
4221566
Phone number
+813 6832 8974

Job summary

Function
Specialisation
Location
Job Type
Consultant name
Kurumi Nemoto
Consultant phone
+813 6832 8974
Job Reference
4221566
Company Type