Customer Support Supervisor <5-6M>

About Our Client

Globally providing the service of information, data and market measurement firm which is expanding their business in Japan and APAC

Take ownership and responsibility for the operational performance of the CS team by ensuring that key KPIs are achieved
Establish best practices on customer services for the team to excel the current service standards
Devise and implement effective initiatives to monitor customer services performance
Providing the excellent customer support service by phone or email for consumers
Develop strong and sustainable customer relationships
Provide support to the development related ad-hoc projects

5years+ customer service/trouble shooting experiences by email, phone
Has people management skill of monitoring KPI and improve the service
Ability to multi-task, prioritize, and manage time effectively
Has some software or IT knowledge is plus
Native level of Japanese and business level of English both in written and verbal
Strong PC skills and Google Sheets and extensive communication skill