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- Enjoying your career growth in Global firm
- Competitive salary
About Our Client
Globally providing the service of information, data and market measurement firm which is expanding their business in Japan and APAC
Job Description
- Take ownership and responsibility for the operational performance of the CS team by ensuring that key KPIs are achieved
- Establish best practices on customer services for the team to excel the current service standards
- Devise and implement effective initiatives to monitor customer services performance
- Providing the excellent customer support service by phone or email for consumers
- Develop strong and sustainable customer relationships
- Provide support to the development related ad-hoc projects
The Successful Applicant
- 5years+ customer service/trouble shooting experiences by email, phone
- Has people management skill of monitoring KPI and improve the service
- Ability to multi-task, prioritize, and manage time effectively
- Has some software or IT knowledge is plus
- Native level of Japanese and business level of English both in written and verbal
- Strong PC skills and Google Sheets and extensive communication skill
What's on Offer
- Enjoying your career growth in Global firm
- Competitive salary
- Remote Work
Contact
Kurumi Nemoto
Quote job ref
4221566
Phone number
+813 6832 8974
Job summary
Function
Specialisation
Industry
Location
Job Type
Consultant name
Kurumi Nemoto
Consultant phone
+813 6832 8974
Job Reference
4221566
Company Type
