Save Job Back to Search Job Description Summary Similar JobsExtensive career progression prospectsInternational job scope and chance to explore other departmentsAbout Our ClientOur client is a global software/Fintech company which develops and successfully operates a leading online trading platform with users all over the world. The company is listed in the London stock exchange.Job DescriptionAs the Customer Support Representative you will be reporting directly to the Chief Operating Officer and be responsible for all interactions between the company and their customers in Japan. The focus will be on establishing the customer support service for the market, creating local protocols and templates to support the launch of the new platform.Among the main responsibilities:Hands on day to day interaction with customers to solve issues and answer inquiriesCommunication with the support team agents overseas and other internal departments in order to resolve and investigate escalated issuesProvide information about financial instruments and services of the companyRespond to customer requests for installation, registration, and regular operations with the platformThe Successful ApplicantThe ideal candidate is interested in being a foundational part of the CS department building process. The person hired will have the change to take the process from start to end, therefore the successful candidate also has spirite of initiative to work with minimal supervision, is curious to learn and develop new skills, and is eager to make a big career jump in a very dynamic and exciting global startup organization!In order to succeed, the candidate presents the following characteristics:Customer Support experience in the Japan marketStrong interest in the industry and the company's businessNeeds to take the 金融先物取引業務資格試験 examination upon joining (paid for by the company)Ability to adapt to changes and sometimes work under pressureGreat communication abilities - ability to explain technology processes to a non-expert audienceFluent / Native level of Japanese (both verbal and written)Good level of English language to communicate with Teams abroad (mainly email correspondence)With some degree of flexibility about the above, if you think you have the right set of skills for the job, the company would love to hear from you.What's on OfferChance to explore other departments within the company, expanding career changing skillsExtensive career progression prospectsDynamic job scope with exposure to international environment working with Teams overseasRemote work system after probation periodContactDavide CaprettaQuote job refJN-032024-6359415Phone number+81 3 6832 8675Job summaryFunctionCustomer ServiceSpecialisationCustomer Service Officer – InboundWhat is your area of specialisation?Financial ServicesLocationTokyo 23 WardsJob TypePermanentConsultant nameDavide CaprettaConsultant phone+81 3 6832 8675Job ReferenceJN-032024-6359415Company TypeForeign Multinational
