Customer Support Manager

Tokyo 23 Wards Permanent ¥8,000,000 - ¥10,000,000 Foreign Multinational
  • We are looking for you to join in our young and flexible environment
  • We give you a clear career path in a huge multinational Network Company

About Our Client

We are a multinational telecom company which provides network, cloud computing, Big Data, IoT and AI to global enterprises of 166 countries. The team in Japan is relatively small, which will give you a lot of freedom to conduct your own ideas and strategies.

Job Description

  • You will be the customer's primary point of contact within the company for all Service related issues, with the exception of Incident Management, where the CSM in case of major incidents could act as a secondary escalation point (Customer Service Desk will be the primary escalation point).
  • You will also proactively identify existing customer needs, and opportunities to grow the relationship with customers.
  • With the support from account team, you will up-sell Service Management and/or other products and services.
  • You will maintain adequate knowledge of our client's Services solutions and services including cloud-computing, unified communications, collaboration, Big Data, Internet of Things, Artificial Intelligence.

The Successful Applicant

  • Language Skills: Japanese language (if not mother tongue, fluent written and verbal), English (if not mother tongue, fluent written and verbal)
  • Technical Skills: basic knowledge of Network
  • Can work independently, shows initiative and pro-activity
  • Can handle escalations calmly and competently.

What's on Offer

  • Flexible multinational work environment
  • 10M JPY per year Salary Package
  • Team a 25 members work closely together
  • Freedom to conduct your own strategy and working style and new ideas
Lan Nguyen
Quote job ref
Phone number
+813 6832 8626

Job summary

What is your area of specialisation?
Technology & Telecoms
Tokyo 23 Wards
Job Type
Consultant name
Lan Nguyen
Consultant phone
+813 6832 8626
Job Reference
Company Type
Foreign Multinational