Save Job Back to Search Job Description Summary Similar JobsUnique company-provided benefits focused on employees wellbeingFlexible and diverse work environment with great WFH structureAbout Our ClientOur client is a multinational travel company that employees thousands of people and deals with a great variety of service by applying cutting-edge technology that connects travelers all over the world.Job DescriptionAs the Customer Service Specialist you will be providing excellent customer support to guests and partners by managing inbound calls, emails, and chats. You will get to uphold and improve the operational flow and the good reputation of the company! Among the main responsibilities:Handle issues and concerns from customers, including operational issues, pricing / invoice queries, among othersCommunicate with and report to Team Leaders and/or Manager for feedback and updatesIdentify and communicate ways to improve the flow of operationsListen attentively to customers needs and provide professional solutions for their requestsPerform office-based administrative duties whenever requiredMaintain confidentiality about customers information and establish a trust-based relationshipYou will get to join a very diverse, creative, and passionate Team that cares about excellence and is focused on growth.The Successful ApplicantThe successful applicant is passionate about the industry and driven to build and maintain an excellent operational practices and relationships with key partners. In order to succeed in this position, the candidate presents the following credentials:Passionate about Customer Service to provide help and supportPrevious Customer Service experience idealTeam Player passionate and proactive about improving operational standardsFluent level of Japanese language skillsGreat command of the English language that will be used to communicate with customers and partnersWhat's on OfferFlexible work environment with great WFH structureDiverse and international environmentUnique company-provided benefits focused on employees wellbeingContactDavide CaprettaQuote job refJN-102024-6570814Phone number+81 3 6832 8675Job summaryFunctionCustomer ServiceSpecialisationCall CenterSpecialisationLeisure, Travel & TourismLocationYokohamaJob TypePermanentConsultant nameDavide CaprettaConsultant phone+81 3 6832 8675Job ReferenceJN-102024-6570814Company TypeForeign Multinational
