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Customer Support Executive at Fintech Company!

Tokyo 23 Wards 外資系企業 ¥7,000,000 - ¥10,000,000 per year Foreign Multinational View Job Description
The company aims to create a platform where users are well-supported through a ticketing system, live chat, and phone calls. Handle back-office tickets and address customer enquiries, advice, and suggestions via email or online tools.
  • Opportunities for professional growth and development
  • Flexible working hours and remote system

About Our Client

Our client is a startup trading fintech company.

Job Description

The company aims to create a platform where users are well-supported through a ticketing system, live chat, and phone calls. Among the main responsibilities:

  • Handle back-office tickets and address customer enquiries, advice, and suggestions via email or online tools
  • Support other business units with customer liaison, accurately documenting customer requests and advice, and providing feedback in the form of documentation
  • Collaborate with internal teams to improve support processes and contribute to product improvements
  • Maintain a high level of knowledge about the company's products, services, and industry developments
  • Translate and localize support content and documentation to cater to the Japanese market
  • Participate in training sessions and stay updated with the latest industry trends and company policies



The Successful Applicant

The Team in Tokyo is looking for candidates with a strong interest for the industry and with the following qualifications:

  • Customer support experience in the financial services industry
  • Strong problem-solving skills and ability to handle complex issues with professionalism
  • Familiarity or strong interest in cryptocurrency trading and blockchain technology
  • Native level of Japanese language
  • Business level of English

With some degree of flexibility about the above, if you think you have the right set of skills for the job, the company would love to hear from you.

What's on Offer

  • Flexible working hours and casual work attire
  • Generous work from home policy
  • Opportunities for professional growth and development
  • Very dynamic and innovative work culture
Contact
Davide Capretta
Quote job ref
JN-072024-6488016
Phone number
+81 3 6832 8675

Job summary

Function
Customer Service
Specialisation
Customer Service Officer – Inbound
Specialisation
Financial Services
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Davide Capretta
Consultant phone
+81 3 6832 8675
Job Reference
JN-072024-6488016
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.