Customer Success [email protected] SaaS company

Tokyo 23 Wards Permanent Foreign Multinational
  • Global leading fast growing company
  • Work from home remotely

About Our Client

コマース、ビリング、ファイナンスの領域で構成され、サブスクリプション型の事業モデルを展開する企業の収益向上と業務最適化を図る目的でデザインしており、「売って終わり」ではなく、顧客との長期的な関係を維持しながら、できるだけ長く使い続けてもらうことを前提とするサブスクリプションビジネスの新規事業、移行、新しい従量制の価格設定やパッケージングモデルの導入、加入者の行動に関する新たな観察を得て、競争上の優位性を支援しています。

Job Description

  • Retain and grow the revenue for existing customers, owning renewal of customer base and churn target.
  • Cultivate relationships with key customer roles from functional owners to senior management
  • Define operational metrics, objectives and key results for your customers. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.
  • Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Billing and Revpro.
  • Anticipate customer's future needs and requirements by serving as the customers voice to the entire organization, including product, marketing, professional services and sales

The Successful Applicant

  • Business acumen, insight, and excellent communication skills
  • Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
  • Strong ability to align technical concepts & features to business needs
  • Resourceful and creative problem solving skills in order to provide optimal business or technical solutions
  • Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
  • Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written
  • Outstanding presentation development and delivery skills, with the ability to speak to end users and C-level Executives
  • Excel in a collaborative, team environment while able to work independently with minimal supervision
  • Outstanding organizational skills and the ability to manage multiple tasks and requests
  • Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
  • Experience working with a cross-functional and geographically dispersed team and customer base.

What's on Offer

-competitive salary

-remotely work

-good life and work balance

Contact
Xiao Luo
Quote job ref
4200363
Phone number
+813 6627 6060

Job summary

Function
Specialisation
Location
Job Type
Consultant name
Xiao Luo
Consultant phone
+813 6627 6060
Job Reference
4200363
Company Type