Customer Success [email protected] SaaS company

Tokyo 23 Wards Permanent Foreign Multinational
  • Global leading fast growing company
  • Work from home remotely

About Our Client


Job Description

  • Retain and grow the revenue for existing customers, owning renewal of customer base and churn target.
  • Cultivate relationships with key customer roles from functional owners to senior management
  • Define operational metrics, objectives and key results for your customers. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.
  • Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Billing and Revpro.
  • Anticipate customer's future needs and requirements by serving as the customers voice to the entire organization, including product, marketing, professional services and sales

The Successful Applicant

  • Business acumen, insight, and excellent communication skills
  • Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
  • Strong ability to align technical concepts & features to business needs
  • Resourceful and creative problem solving skills in order to provide optimal business or technical solutions
  • Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
  • Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written
  • Outstanding presentation development and delivery skills, with the ability to speak to end users and C-level Executives
  • Excel in a collaborative, team environment while able to work independently with minimal supervision
  • Outstanding organizational skills and the ability to manage multiple tasks and requests
  • Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
  • Experience working with a cross-functional and geographically dispersed team and customer base.

What's on Offer

-competitive salary

-remotely work

-good life and work balance

Xiao Luo
Quote job ref
Phone number
+813 6627 6060

Job summary

Job Type
Consultant name
Xiao Luo
Consultant phone
+813 6627 6060
Job Reference
Company Type