Customer Success Manager

Tokyo 23 Wards Permanent 6,000,000¥ - 10,000,000¥ Foreign Multinational
  • Well-known brand
  • Fast career progression chances

About Our Client

Our client is a leader in mobile advertising and provides marketing and monetization solution platforms.

Job Description

* Manage and grow customer's lifetime revenue potential by creating a shared vision and roadmap for success
* Develop customer relationships, and work to create and capture new opportunities with publishers
* Create publisher insights framework and establish relationship with our platform partners to uncover potential prospects
* Identify and collaborate with SSP's/platform partners relevant to the market and lead the strategic initiatives
* Be responsible and accountable for all execution with the customers that constitute your book of business.
* Manage a portfolio of high-potential publishing customers by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement
* Meet or exceed targets consistently while prioritizing and delivering outstanding customer experience to customers
* Develop an understanding of technical aspects of ad serving and SSP functionality
* Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success
* Generate business plans by collaborating with specialists, engineers and product teams to define business goals, key strategies, and success metrics

The Successful Applicant

* Experience: 1-3 years of experience in client-facing services role, such as consulting or customer success
* Language: Proficiency in Japanese and English language in being able to communicate in a concise manner
* Industry Type: Online/Digital Media or Internet Business

What's on Offer

  • Attractive compensation
  • Fast career progression chances
  • Well-known brand with office in central Tokyo
Contact
Arman Faghihi
Quote job ref
4183908
Phone number
+813 6832 8621

Job summary

Function
Specialisation
Location
Job Type
Consultant name
Arman Faghihi
Consultant phone
+813 6832 8621
Job Reference
4183908
Company Type