Customer Success Manager
800万円 - 1500万円
Modern office in central Tokyo
Our client provides AI and advertising solutions to help companies with their business problems.
- Assist clients to expand their usage and adoption of enterprise solution
- Provide client relationship management for all assigned clients
- Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable
- Perform service delivery and first line technical support for the product implementation.
- Discussing the product definition, implementation, operation and clarifying issues with the customer.
- Assist in renewing client contract and cultivate upsell opportunities
- Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed
- Fully understand client requests, documenting and engaging appropriate resources
- Relevant working experience in similar function for at least 2 years or above
- Ability to identify requirements before the customer does and respond quickly.
- Fast-learner, interested in online advertising industry and data monitoring.
- Logically thinking and possess good time management abilities.
- Excellent communication skills to effectively convey technical information to both technical and non-technical audience.
- Native or excellent oral and written communication skills in Japanese and working level of communication in English.
- Self-motivated, team-oriented, responsible, and focused on exceeding client expectations
- Company office locations at the heart of central business district (CBD) in all our countries.
- Well stocked pantry with snacks and drinks
- Competitive salary
- Equity in one of the most exciting Artificial Intelligence startup in Asia
- Health insurance for all employees
- Frequent company and team gatherings to celebrate success and life in general