Customer Success Manager - SaaS products

東京都 外資系企業 年収 900万円 - 1100万円 外資系企業 View Job Description
We are seeking an enthusiastic and driven Customer Success Manager to join our Sales team in Tokyo, delivering top-tier support and driving customer satisfaction within the Technology & Telecoms industry.
  • Innovative Tech: Always pushing the boundaries with new products and features.
  • Competitive Salaries: Pay that matches or exceeds industry standards.

企業情報

Our client is a large organization in the Technology & Telecoms industry, known for its innovative solutions and commitment to enhancing the customer experience. Headquartered in China, they have a broad customer base and a diverse team of professionals dedicated to delivering high-quality service.

職務内容

  • Build and maintain strong, long-lasting customer relationships.
  • Develop and implement strategies to increase customer satisfaction and retention.
  • Collaborate with Sales team to ensure successful onboarding of new customers.
  • Identify and address customer needs to ensure a positive customer experience.
  • Conduct business reviews to ensure customers are satisfied with the products and services.
  • Serve as the primary point of contact for customer inquiries and issues.
  • Collaborate with internal teams to improve the overall customer experience.
  • Monitor and report on customer satisfaction metrics to management.

理想の人材

A successful Customer Success Manager should have:

  • A degree in Business, Marketing, or a related field.
  • Proven experience in a customer-facing role within the Technology & Telecoms industry.
  • Exceptional interpersonal and communication skills.
  • Strong problem-solving abilities and a customer-centric approach.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Knowledge of customer success processes and best practices.

条件・待遇

  • Competitive salary package
  • An inclusive and supportive company culture that values employee well-being and professional growth.
  • Opportunities for career advancement within the Technology & Telecoms industry.
  • A dynamic work environment located in Tokyo.
  • Comprehensive benefits package.



We invite you to join our team and contribute to our mission of delivering top-tier customer service in the Technology & Telecoms industry. Apply today and take the next step in your career!

コンタクト
Faye Pan
求人番号
JN-122024-6614718
電話
+813 6832 8988

求人情報

分野
営業
職種
チャンネル販売
業界
IT・通信
勤務地
東京都
雇用形態
正社員
担当コンサルタント
Faye Pan
担当コンサルタントの電話番号
+813 6832 8988
求人番号
JN-122024-6614718
企業タイプ
外資系企業

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