Customer Success Manager at AI Cyber-Security Leader
Only AI based Cyber Security Global Leader
Competitive Salary / Startup Environment / Startup and young Company
Our Client is the world's leading machine learning company for cyber security, having developed AI algorithms that mimic the human immune system to defend enterprise networks of all types and sizes. In Japan our Client has office in central Tokyo and Osaka and about 40 employees.
* Manage a portfolio of existing customers, ensuring that each client is gaining maximum utility from their deployment.
* Manage client escalations to resolution, leveraging cross-functional teams within the business.
* Work closely with Company's Commercial Directors, Account Executives, Subject Matter Experts, Technical Account Managers and Cyber Threat Analysts who will support you in performing your role.
* Have excellent organizational and project management skills, working with high valued customers in a pressurized environment.
* 1+ year experience in a role that encompasses Customer Operations, Customer Success, Technical Account Management, Client Service or Consulting
* Ability to manage in complex and crisis situations in a confident and calm manner
* Able to effectively communicate with senior business professionals across every industry vertical
* Familiarity with enterprise networking technology
- Permanent employee.
- Regular working schedule: Monday to Friday, 9am to 5:00pm (1 hour lunch break) - overtime upon discretionary scheme.
- Holidays: Saturday, Sunday and National Holidays.
- Benefits: Social Insurance, transportation.