Customer Success Manager -Adtech Leading Company
A global leading company
Great work and life balance
Our client is powering the new standard of marketing performance, giving advertisers clarity and confidence in their digital investment. Built on best practices, its solutions create value for media buyers and sellers by bringing transparency and accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance. Since 2008, it has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best in class solutions across the digital ecosystem that help build a better industry.
- Drive value: Coordinate relevant performance review data at regular and agreed review points. Interpret that data to determine customer performance and support recommendations to increase the business benefits.
- Create strategic account plans: Collaborate with the Client Partner & Customer to establish a Strategic Account Plan consistent with the customer's needs.
- Manage relationships: Maintain key relationships within your accounts and convert these relationships and conversations into significant mutually beneficial outcomes.
- Own strategic initiatives: Own, drive and/or support activities that transform business through thought leadership, vision and organisational development.
- Maintain a portfolio of satisfied customers: Maintain a high level of customer satisfaction based upon both survey and attrition indicators
- You want to be at the forefront of technology advancements and innovation
- You love data and use it to derive and support decisions
- You understand business and have a consultative approach to solving business problems
- You understand customer experience and have experience in digital
- You know the technology landscape of Enterprise organisations and how systems fit together to deliver business outcomes
- A competitive salary
- An international team with strong focus on transparency
- A collaborative high-energy environment