Customer Service at US Medical Device organization

Tokyo Permanent ¥5,000,000 - ¥5,250,000 Foreign Multinational
  • Opportunity to provide product demonstrations
  • Excellent career growth and industry stability

About Our Client

My client is a US-based medical device company. Their line of products vary in terms of devices and therapies. Some of the categories include: brain, heart, ear, nose & throat, as well as therapies for diabetes.

Based on annual revenues, employee size, as well as R&D spending - my client is one of the largest medical device companies in the world.

Job Description

・ External contact point for repair / inspection / maintenance and services related to rental machines

・ Reminders and inquiries to overseas manufacturers

・ Paperwork for all of the above services

・ General reservation reception for rental machines, response to requests from sales

・ Business Quality improvement and process efficiency improvement through improvement

・ Business improvement planning and project management for customer satisfaction

The Successful Applicant

  • Ideally medical device industry experience, but not a must
  • Call Center or Customer Service experience
  • Ideally ERP experience (SAP/ORACLE), but not a must
  • Keen interest to grow into the medical device industry

What's on Offer

  • Excellent starting salary and perks
  • Career growth opportunity within the team and beyond
  • Continous training and growth exercises
  • Weekly English usage with global/APAC
Adam Petch
Quote job ref
Phone number
+81 3 6832 8611

Job summary

Job Type
Consultant name
Adam Petch
Consultant phone
+81 3 6832 8611
Job Reference
Company Type