Customer Service Team Leader - Hotel Contact Center

Tokyo 23 Wards Permanent ¥4,500,000 - ¥7,000,000 per year Foreign Multinational
  • Work for international environment!
  • Promising career progression

About Our Client

  • Well-known Online Travel Agency

Job Description

  • Team Management: Oversee the day-to-day operations of the call center teams, ensuring high performance, productivity, and morale.

  • Service Operations: Assist in managing all call center service-related operations, actively contributing to the attainment of service and operational goals through effective tracking and coaching.

  • Performance Monitoring: Monitor key performance indicators to enhance customer satisfaction and operational efficiency.

  • Gap Identification: Identify performance gaps and implement strategies for continuous improvement, aligning service level improvements with the organization's overall strategy.

  • Team Collaboration: Host team meetings, facilitating communication between the headquarters and the JP team.

  • Recruitment: Lead the recruitment and interview process for new team members.

The Successful Applicant

  • Experience: 2-5 years in call center team management.

  • Language Skills: Proficiency in Japanese and English (both verbal and written)

  • Technical Skills: Proficient in MS Office tools.
  • Communication Skills: Strong communication skills, with an executive and detail-oriented approach.

  • Attitude: Serious and responsible work attitude, coupled with a cooperative spirit and an appreciation for diversity.

What's on Offer

  • Base Salary: 5M-7M JPY (depending on overall skillset).

  • Bonus: 1-month base salary.

  • OT Pay: 30 hours, including the base month salary.

  • Work Hours: 9:00-18:00 & 13:00-22:00 shift (including weekends and public holidays).

  • Work from Home Option: 3 days in the office and 2 days working from home (available after a 6-month probationary period).
Michelle Rosette
Quote job ref
Phone number
+813 6832 8698

Job summary

Customer Service
Call Center
What is your area of specialisation?
Leisure, Travel & Tourism
Tokyo 23 Wards
Job Type
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.