Customer Service for Surgical equipment manufacturer
Be part of a small, growing team
Have focus and responsibility on future project management
My client is a world leader in medical technology, and wholly dedicated to limiting uncertainty for surgeons through innovative technology and devices.
・ Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required.
・ Ensure order processing holds are addressed in a timely manner.
・ Proactively communicate product availability to customer; Manage backorders, where required, informing the customers of availability dates.
・ Create and distribute daily sales invoices.
・ Attention to detail and strong organizational skills
・ Must be able to give and welcome constructive feedback; contribute to building a positive team spirit and friendly and engaging work environment
・ Understanding of Order to Cash process and related systems…Oracle, SalesForce, EDI, Call System experience required
- Project management
- Opportunity to grow and develop a team
- Excellent salary and compensation package