Customer Service for Surgical equipment manufacturer

Tokyo 23 Wards Permanent ¥6,000,000 - ¥7,500,000 Foreign Multinational
  • Be part of a small, growing team
  • Have focus and responsibility on future project management

About Our Client

My client is a world leader in medical technology, and wholly dedicated to limiting uncertainty for surgeons through innovative technology and devices.

Job Description

・ Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required.

・ Ensure order processing holds are addressed in a timely manner.

・ Proactively communicate product availability to customer; Manage backorders, where required, informing the customers of availability dates.

・ Create and distribute daily sales invoices.

The Successful Applicant

・ Attention to detail and strong organizational skills

・ Must be able to give and welcome constructive feedback; contribute to building a positive team spirit and friendly and engaging work environment

・ Understanding of Order to Cash process and related systems…Oracle, SalesForce, EDI, Call System experience required

What's on Offer

  • Project management
  • Opportunity to grow and develop a team
  • Excellent salary and compensation package
Adam Petch
Quote job ref
Phone number
+81 3 6832 8611

Job summary

Job Type
Consultant name
Adam Petch
Consultant phone
+81 3 6832 8611
Job Reference
Company Type