Customer Service Supervisor- 90% English

東京23区 外資系企業 600万円 - 800万円 外資系企業
  • Multinational companies
  • work life balance

企業情報

Multinational Online Travel Company

職務内容

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry's developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget

理想の人材

  • Proven working experience as a Customer Service Manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English, Native Level in Japanese
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry's latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation

条件・待遇

  • Competitive salary package and benefits
  • Work for multinational environment
  • Work-life-balance
コンタクト
Michelle Rosette
求人番号
4205378
電話
+813 6832 8698

求人情報

勤務地
雇用形態
担当コンサルタント
Michelle Rosette
担当コンサルタントの電話番号
+813 6832 8698
求人番号
4205378
企業タイプ