Customer Service Supervisor- 90% English

Tokyo 23 Wards Permanent ¥6,000,000 - ¥8,000,000 Foreign Multinational
  • Multinational companies
  • work life balance

About Our Client

Multinational Telecom Company

Job Description

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry's developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget

The Successful Applicant

  • Proven working experience as a Customer Service Manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English, Native Level in Japanese
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry's latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation

What's on Offer

  • Competitive salary package and benefits
  • Work for multinational environment
  • Work-life-balance
Contact
Michelle Rosette
Quote job ref
4205378
Phone number
+813 6832 8698

Job summary

Function
Specialisation
Location
Job Type
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
4205378
Company Type