Customer Service Order Management - 8M JPY - Tokyo23

Responsibilities:

• Process orders received via email and phone calls, verify and enter items, transfer orders to fulfillment, and communicate stock shortages and expected delivery dates.
• Boost order volume by suggesting related products, explaining features, and reviewing customer purchasing history.
• Qualify and develop opportunities passed from marketing, outside sales, and national accounts.
• Identify opportunities for continuous process improvement.
• Prepare, generate, and follow up on verbal or written quotations to secure orders or understand reasons for order loss.
• Review open customer order reports and take necessary actions on open items, including those at risk of missing the promised delivery date.
• Maintain backorder reports within the distribution system, associated customer expediting reports and notices, and customer notifications.
• Report industry trends, competitive pricing, and customer feedback to management.