Customer Service Manager - Retail e-commerce company
東京23区
正社員
800万円 - 1000万円
- 応募
- 求人を送信
- 求人を保存
Bullet points
Join a leading retail/IT company
Great work-life balance
企業情報
Our client is a leading Retail / e-commerce company.
職務内容
- Be part of the customer service team and be responsible for all customers inquiries via call, e-mail and chat (the main part will be in Japanese and then English)
- Oversee the Japan customer service team
- Train/coach team members where necessary
- Handle customer escalations
- Closely work with the local business partners
- Participate Global Customer Service meetings as a Japan CS representative and implement global CS guidelines into Japan team effectively, and also influence global CS team from Japan perspective
理想の人材
- You have working experience in call centers (calls or e-mail) or experience in customer hospitality (hotels, airlines/airport ground staff, boutiques, tour operator etc.)
- Experience working in an international company or/and E-commerce industry is an advantage
- Experience working in customer service for more than 5 years, including more than 3 years as a supervisor or a manager
- You have experience in managing a customer service team and able to confidently lead and organize the team
- You have a strong customer centric mindset
- Native level of Japanese is mandatory, as well as business level of English (TOEIC score 860 level)
- Knowledge or interest in fashion (preferably luxury fashion) is an advantage
条件・待遇
competitive salary
RSU