Customer Service Manager for Luxury Retail Brand

東京23区 外資系企業 年収 700万円 - 1000万円 外資系企業 View Job Description
The Customer Service Manager will handle management of after-sales service related operations. This new position will require updating processes, volume changes and improvement of current systems, chance to potentially manage new workshops.
  • Dynamic and international job scope
  • Possibility of internal transfers and potential moves within APAC

企業情報

Our client is a luxury French Retail House.

職務内容

The Customer Service Manager will handle management of after-sales service related operations. This new position will require updating processes, volume changes and improvement of current systems, chance to potentially manage new workshops. There is no direct communication with customers. Main responsibilities include:

  • Systematization, efficiency improvement and related project management
  • Implementation and maintenance of after-sales service policies
  • Reporting and analysis
  • Communicating with HQ in Europe
  • Planning and implementation of technical and quality control training for store staff

理想の人材

  • Aftersales experience preferred
  • Flexibility with handling different tasks according to existing needs
  • Leadership experience and Team oriented mindset - communication with different internal stakeholder will be needed
  • Able to communicate smoothly both inside and outside of the company
  • English skills to conduct meetings with HQ
  • Good at analysis and process management
  • An interest in the luxury retail industry is required

条件・待遇

  • Dynamic role with lots of career opportunities
  • Possibility of internal transfers and potential moves within APAC
コンタクト
Davide Capretta
求人番号
JN-102024-6554133
電話
+81 3 6832 8675

求人情報

分野
カスタマーサービス
職種
監督者・チームリーダー
業界
小売
勤務地
東京23区
雇用形態
正社員
担当コンサルタント
Davide Capretta
担当コンサルタントの電話番号
+81 3 6832 8675
求人番号
JN-102024-6554133
企業タイプ
外資系企業

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