Save Job Back to Search Job Description Summary Similar JobsDynamic and international job scopePossibility of internal transfers and potential moves within APACAbout Our ClientOur client is a luxury French Retail House.Job DescriptionThe Customer Service Manager will handle management of after-sales service related operations. This new position will require updating processes, volume changes and improvement of current systems, chance to potentially manage new workshops. There is no direct communication with customers. Main responsibilities include:Systematization, efficiency improvement and related project managementImplementation and maintenance of after-sales service policiesReporting and analysisCommunicating with HQ in EuropePlanning and implementation of technical and quality control training for store staffThe Successful ApplicantAftersales experience preferredFlexibility with handling different tasks according to existing needsLeadership experience and Team oriented mindset - communication with different internal stakeholder will be neededAble to communicate smoothly both inside and outside of the companyEnglish skills to conduct meetings with HQGood at analysis and process managementAn interest in the luxury retail industry is requiredWhat's on OfferDynamic role with lots of career opportunitiesPossibility of internal transfers and potential moves within APACContactDavide CaprettaQuote job refJN-102024-6554133Phone number+81 3 6832 8675Job summaryFunctionCustomer ServiceSpecialisationSupervisors/Team leadersWhat is your area of specialisation?RetailLocationTokyo 23 WardsJob TypePermanentConsultant nameDavide CaprettaConsultant phone+81 3 6832 8675Job ReferenceJN-102024-6554133Company TypeForeign Multinational
