求人を保存 検索に戻る 職務内容 求人情報 類似した求人Lead impactful service initiatives in a dynamic, client-focused environment.Shape operational strategies while driving team growth and excellence.企業情報A global leader in the travel services industry, providing comprehensive solutions such as hotel bookings, airline tickets, and transportation services to customers worldwide.職務内容Oversee customer contact center operations, ensuring KPIs are met and service quality standards are maintained.Manage shift schedules and monitor service levels, taking appropriate action when needed.Support system integration and procedure implementation, training teams and monitoring performance.Collaborate with management to align with strategic goals and implement system and policy updates.Analyze performance trends, identify gaps, and develop actionable solutions.Serve as a liaison between operations and business teams, prioritizing client needs and values.理想の人材A successful Service Manager should have:Japanese Proficiency, Fluent in English, Chinese proficiency is a plusMinimum 2 years people management in customer service, call center or inhouseAmenable to work onsite in Tokyo Office条件・待遇An estimated salary range of 8M-11M JPYWork from home options to support a balanced lifestyle.Opportunities for professional growth within the Leisure, Travel & Tourism industry.A supportive and collaborative work environment in a Tokyo-based company.Company-wide recognition for outstanding performance.コンタクトMichelle Rosette求人番号JN-012025-6642734電話+813 6832 8698求人情報分野カスタマーサービス職種コールセンターマネージャー・ディレクター業界レジャー・旅行・観光勤務地東京都雇用形態正社員担当コンサルタントMichelle Rosette担当コンサルタントの電話番号+813 6832 8698求人番号JN-012025-6642734企業タイプ外資系企業
