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Customer Service Manager - Corporate Travel

Tokyo 外資系企業 ¥8,000,000 - ¥11,000,000 per year Foreign Multinational View Job Description
Oversee contact center operations, ensure KPIs, quality, and service alignment. Collaborate on system integration, train teams, and prioritize client satisfaction.
  • Lead impactful service initiatives in a dynamic, client-focused environment.
  • Shape operational strategies while driving team growth and excellence.

About Our Client

A global leader in the travel services industry, providing comprehensive solutions such as hotel bookings, airline tickets, and transportation services to customers worldwide.

Job Description

  • Oversee customer contact center operations, ensuring KPIs are met and service quality standards are maintained.
  • Manage shift schedules and monitor service levels, taking appropriate action when needed.
  • Support system integration and procedure implementation, training teams and monitoring performance.
  • Collaborate with management to align with strategic goals and implement system and policy updates.
  • Analyze performance trends, identify gaps, and develop actionable solutions.
  • Serve as a liaison between operations and business teams, prioritizing client needs and values.



The Successful Applicant

A successful Service Manager should have:

  • Japanese Proficiency, Fluent in English, Chinese proficiency is a plus
  • Minimum 2 years people management in customer service, call center or inhouse
  • Amenable to work onsite in Tokyo Office



What's on Offer

  • An estimated salary range of 8M-11M JPY
  • Work from home options to support a balanced lifestyle.
  • Opportunities for professional growth within the Leisure, Travel & Tourism industry.
  • A supportive and collaborative work environment in a Tokyo-based company.
  • Company-wide recognition for outstanding performance.



Contact
Michelle Rosette
Quote job ref
JN-012025-6642734
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center Manager / Director
Specialisation
Leisure, Travel & Tourism
Location
Tokyo
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-012025-6642734
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.