Customer Service Executive for Global Fortune 500

Tokyo 23 Wards Permanent 4,000,000¥ - 5,000,000¥ Foreign Multinational
  • English usage up to 50%
  • Excellent salary compensation

About Our Client

My client is a health and security services firm, which counts nearly two-thirds of the Fortune Global 500 companies as clients, and takes around 5 million assistance calls every year.

Job Description

・Ensure continuity of services to our members by manning the telephone and other communication systems in the manner described in the procedure manual and communicate all file information to all relevant parties.

・Document all manners related to each request for assistance using the forms and systems made available by the company to ensure continuity of service 24 hours a day.

・Organise medical evacuation/repatriation (or repatriation of mortal remains) by coordinating the activity and services of all service providers, correspondents and staff of other assistance centres

The Successful Applicant

  • Bilingual, internationally-minded
  • Customer Service experience
  • Excellent, logical communicator

What's on Offer

  • Salary between 4-5M JPY
  • English and Japanese usage about 50/50
  • Shift work, including weekends
  • Permanent position
Contact
Adam Petch
Quote job ref
4180295
Phone number
+81 3 6832 8611

Job summary

Function
Specialisation
Industry
Location
Job Type
Consultant name
Adam Petch
Consultant phone
+81 3 6832 8611
Job Reference
4180295
Company Type