Back to search

Customer Service Advisor for Fashion Retail Brand

Tokyo 23 Wards Permanent ¥4,200,000 - ¥5,800,000 per year Foreign Multinational View Job Description
As the Client Service Center Advisor, you will be an ambassador of the Brand and be responsible for answering all incoming contacts from customers via phone, email, and ensure that you develop a loyal client base.
  • Save Job
  • Great company provided-benefits
  • Career progression and internal mobility opportunities

About Our Client

Our client is one of the most iconic luxury brands in the world.

Job Description

As the Client Service Center Advisor, you will be an ambassador of the Brand and be responsible for answering all incoming contacts from customers via phone, email, and ensure that you develop a loyal client base. The main responsibilities involve:

  • Ensure customers are provided with an accurate, professional and timely responses
  • Handing calls and emails from clients (regarding online shopping orders, change requests, Repair requests, etc.)
  • Resolve customer complaints (digital and retail, after-sales service complaints, return processing, etc.) with the aim of customer satisfaction and conversion
  • Advise and propose a personalized service based on your expertise on the collections and categories of products of the brand



*Note: includes weekends and national holidays

The Successful Applicant

The Team is looking for Customer Support oriented candidates with a strong passion for the industry. The be able to succeed, candidates will present the following qualifications:

  • Solid experience in customer service
  • Team development experience would be a plus
  • Professional and friendly approach to customer service, passionate about creating a loyal client base
  • Experienced and comfortable with all basic computer skills and applications (microsoft office, etc.)
  • Native level of Japanese language with professional level of Keigo
  • Business level of English

What's on Offer

  • Career progression opportunities to Senior positions
  • Possibility of internal transfers
  • Great company provided-benefits
Contact
Davide Capretta
Quote job ref
JN-062024-6448117
Phone number
+81 3 6832 8675

Job summary

Function
Customer Service
Specialisation
Customer Service Officer – Inbound
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Davide Capretta
Consultant phone
+81 3 6832 8675
Job Reference
JN-062024-6448117
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.