Customer Operations Manager - Tokyo
東京23区
正社員
- 応募
- 求人を送信
- 求人を保存
Bullet points
Global Business Services
Fun working environment
企業情報
The client is one of the largest contact center specializing in customer engagement.
職務内容
- Determines operational strategies by conducting needs assessments, performance reviews, capacity planning and cost/benefit analyses.
- Establish technical specifications, and production, productivity, quality, and customer-service standards.
- Contribute in information and analysis to organizational strategic plans and reviews.
- Maintain and improve operations by monitoring performance.
- Identify and resolve problems, prepare and complete action plans, ocmplete system audit and analyses, manage system and process improvement and quality assurance programs.
理想の人材
- Has a minimum of 2 years relevant inbound customer service call center management experience.
- Possess strong competencies with regard to service level management practices, controlling labor costs, and quality coaching and employee development.
- Ability to multi-task and manage multiple critical priorities.
- Strong client relationship management abilities, including excellent written and verbal communication skills.
条件・待遇
- Work for one of the largest contact center
- Promising career progression
- Competitive Salary