Customer Care - Software - up to 6M JPY!

Key Responsibilities:

• Customer Interaction: Serve as the primary point of contact for users, addressing a range of inquiries, including technical issues, billing questions, and product-specific support, in a call-heavy environment (30% of daily interactions).
• Issue Resolution: Troubleshoot and resolve user issues by identifying root causes, escalating complex cases when necessary, and providing timely follow-ups to ensure a positive customer experience.
• Cross-Functional Collaboration: Partner with other departments, including Product and Engineering, to communicate user feedback and advocate for improvements to enhance the user experience.
• Documentation and Insights: Maintain accurate records of interactions, contribute to knowledge base articles, and share insights with the team to streamline support processes.
• Onboarding and Training: Complete a 4-week onboarding program followed by a 4-week nesting period, equipping you with the skills and product knowledge needed to thrive in a fast-paced environment.
• Language Proficiency: Conduct daily interactions in Japanese, with English required for training sessions and internal communication with international teams.