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Customer Care - Software - up to 6M JPY!

Tokyo 23 Wards 外資系企業 ¥4,000,000 - ¥6,200,000 per year Foreign Multinational View Job Description
In this role, you'll provide technical support to users via email, chat, and phone, focusing on delivering an exceptional experience. Working in close collaboration with users and cross-functional teams, you'll analyze issues, resolve technical problems, and relay user insights to help enhance the platform.
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  • Work in diverse environment
  • Fixed Schedule

About Our Client

Global Cloud-based platform

Job Description

Key Responsibilities:

  • Customer Interaction: Serve as the primary point of contact for users, addressing a range of inquiries, including technical issues, billing questions, and product-specific support, in a call-heavy environment (30% of daily interactions).
  • Issue Resolution: Troubleshoot and resolve user issues by identifying root causes, escalating complex cases when necessary, and providing timely follow-ups to ensure a positive customer experience.
  • Cross-Functional Collaboration: Partner with other departments, including Product and Engineering, to communicate user feedback and advocate for improvements to enhance the user experience.
  • Documentation and Insights: Maintain accurate records of interactions, contribute to knowledge base articles, and share insights with the team to streamline support processes.
  • Onboarding and Training: Complete a 4-week onboarding program followed by a 4-week nesting period, equipping you with the skills and product knowledge needed to thrive in a fast-paced environment.
  • Language Proficiency: Conduct daily interactions in Japanese, with English required for training sessions and internal communication with international teams.

The Successful Applicant

  • Native-level proficiency in Japanese and strong English skills for internal communication.
  • Minimum 1-2 years of experience in customer service within a call center or in-house support environment.
  • Familiarity with software or technology is a plus.



What's on Offer

  • Salary: ¥4.5M - ¥6.2M JPY, commensurate with experience.
  • Hybrid Work: Monday-Friday, 9:00 am-6:00 pm, with 2-3 in-office days per week.
  • Paid Leave: 15 days of annual leave and 10 days of sick leave.
  • Health and Wellness: Health insurance, commuting allowance, daily lunch subsidy (¥1,000 per business day), and weekly team lunches.
  • Professional Growth: Stock options (RSUs and ESPP), English lessons during work hours, and a bilingual work environment.



Contact
Michelle Rosette
Quote job ref
JN-092024-6543725
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center
What is your area of specialisation?
Technology & Telecoms
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-092024-6543725
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.