Save Job Back to Search Job Description Summary Similar JobsWork in diverse environmentFixed ScheduleAbout Our ClientGlobal Cloud-based platformJob DescriptionKey Responsibilities:Customer Interaction: Serve as the primary point of contact for users, addressing a range of inquiries, including technical issues, billing questions, and product-specific support, in a call-heavy environment (30% of daily interactions).Issue Resolution: Troubleshoot and resolve user issues by identifying root causes, escalating complex cases when necessary, and providing timely follow-ups to ensure a positive customer experience.Cross-Functional Collaboration: Partner with other departments, including Product and Engineering, to communicate user feedback and advocate for improvements to enhance the user experience.Documentation and Insights: Maintain accurate records of interactions, contribute to knowledge base articles, and share insights with the team to streamline support processes.Onboarding and Training: Complete a 4-week onboarding program followed by a 4-week nesting period, equipping you with the skills and product knowledge needed to thrive in a fast-paced environment.Language Proficiency: Conduct daily interactions in Japanese, with English required for training sessions and internal communication with international teams.The Successful ApplicantNative-level proficiency in Japanese and strong English skills for internal communication.Minimum 1-2 years of experience in customer service within a call center or in-house support environment.Familiarity with software or technology is a plus.What's on OfferSalary: ¥4.5M - ¥6.2M JPY, commensurate with experience.Hybrid Work: Monday-Friday, 9:00 am-6:00 pm, with 2-3 in-office days per week.Paid Leave: 15 days of annual leave and 10 days of sick leave.Health and Wellness: Health insurance, commuting allowance, daily lunch subsidy (¥1,000 per business day), and weekly team lunches.Professional Growth: Stock options (RSUs and ESPP), English lessons during work hours, and a bilingual work environment.ContactMichelle RosetteQuote job refJN-092024-6543725Phone number+813 6832 8698Job summaryFunctionCustomer ServiceSpecialisationCall CenterWhat is your area of specialisation?Technology & TelecomsLocationTokyo 23 WardsJob TypePermanentConsultant nameMichelle RosetteConsultant phone+813 6832 8698Job ReferenceJN-092024-6543725Company TypeForeign Multinational