Customer Care Operations Manager for an IT Insurance company
You will be responsible for big projects
You have experience in Call center management
Our client is the biggest company in its field! They are active in the IT insurance industry.
- Vendor management at a call center of a major telecommunications company
- Performance management and improvement of Quality / productivity
- Process design, progress management and result analysis when you introduce new operational rules
- Team management
- Project management
- You have 5+ years experience in call center management / operations management
- You have negotiation experience with clients / vendors (Vendor management)
- You have experience in launching new centers
- You have a native level of Japanese
[Salary] You'll get a competitive salary up to 10M JPY.
[Hours] Monday to Friday
[Location] Roppongi Itchome