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CS and Logistics Manager for Global FMCG Company

Tokyo 23 Wards Permanent ¥9,000,000 - ¥12,000,000 per year Foreign Multinational View Job Description
The current team is looking for someone who can lead optimization projects within customer service and logistics operations. The role shall coordinate all activities of direct contact to customers in case of need, and supporting the sales department in managing proper communication flow to solve any arising problem.
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  • Good WLB and a clear career path
  • Chance to make a significant impact in the organization

About Our Client

A major global player in the FMCG industry

Job Description

The current team is looking for someone who can lead optimization projects within customer service and logistics operations. The role shall coordinate all activities of direct contact to customers in case of need, and supporting the sales department in managing proper communication flow to solve any arising problem. Main responsibilities include:

  • Team management and train team members to grow as professional Logistics & Customer Service members
  • Coordinating the relationship with outsourcing partners (Customer Service and 3PL)
  • Interacting with key stakeholders to ensure that the products are safely transported from sourcing location to the clients
  • Act as reference point towards global COEs framework and practices
  • Act as Key Users for systems and process innovation for its areas of responsibility
  • Manage all logistics and customer service related activities for new launch products.

The Successful Applicant

- Candidates who are project-oriented and capable of driving improvements, rather than someone focused solely on daily operations.

- The operations are becoming more complex, so it's essential for applicants to be able to logically explain improvement plans.

- CS background - someone who can communicate effectively and understand the context of discussions with the CS Supervisor

- Strong leadership skills are a must.

- Candidates from the FMCG or B2C industries are preferred.

- Experience in the alcohol and beverage industry is a plus but not required.

- Japanese native level + English proficiency in reading, writing, and communication.

What's on Offer

  • Good WLB and a clear career path
  • Chance to make a significant impact in the organization
Contact
Davide Capretta
Quote job ref
JN-102024-6556289
Phone number
+81 3 6832 8675

Job summary

Function
Customer Service
Specialisation
Management & Support
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Davide Capretta
Consultant phone
+81 3 6832 8675
Job Reference
JN-102024-6556289
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.