CRM Manager - Luxury Retail Company
- 応募
- 求人を送信
- 求人を保存
Bullet points
Recently opened one of the biggest stores globally in Japan
Sales has been increasing despite the current situation via inbound customers
企業情報
It is a globally well known luxury retail company that has strong support from the acquired company. Currently in a transformation period, the company is utilizing new tools and digital platforms to offer their customers online/virtual consultations.
職務内容
Key responsibilities include but are not limited to:
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Define customer communication moments monthly basis, based on CRM KPIs, Marketing Calendar, Customer status & profiles, under the objective to engage clients.
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Define the regional requirements for in store retail activities, events and key marketing campaigns.
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Manage global campaigns also at the regional level, identifying key clients to be invited to the events they hold
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Data analysis - Supervises the activities of customers' data collection, liaising with the Retail Team. Conducts training and provide training material to stores / retail teams
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Is responsible for performing continuous data quality activities on the CRM database, in order to increase the main CRM KPIs, closely working with HQ team
- Act as an ambassador for their new App and drive the change
理想の人材
- Fluency in English and Japanese
- 5 years+ experience in client development, CRM, other similar positions in industry
- Highly analytical, confident in managing databases / figures to conduct data analysis
- Experience in Retail business, not limited to luxury industry
条件・待遇
- Offer flex time and able to adjust core time
- Work for a globally well known luxury retail company
- Currently in a transformation period, the company is utilizing new tools and digital platforms to offer their customers online/virtual consultations.