CRM / Data Analyst

Tokyo 23 Wards Permanent ¥5,000,000 - ¥8,000,000 Foreign Multinational
  • One of the biggest Luxury brands with various product categories
  • Strong career mobility within the group

About Our Client

One of the biggest luxury groups globally with a variety of products in Fashion, FMCG, Cosmetic, Hospitality...etc.

Job Description

1. Provide analysis and propositions on CRM activations to enable the team to steer CRM action plans and improve effectiveness.

2. Regular reporting on CRM KPIs.

3. Feed the Marketing / Retail team through a better knowledge of the purchasing behaviour of our customers.

4. Accompany strategic CRM thinking on various CRM projects (Loyalty program, LINE etc.) and segmentations and targeting for CRM activations.

5. Ensure a monitoring of the quality of the data and issue alerts. Monitor the compliance of the CRM relevant tools by coordinating with the PCIS Support Teams.

6. Provide support on inquiry handling regarding client data from counters and call center.

7. Train and support CRM tool users.

8. Ensure the management of the activity (Respect of the Budgets, Deliverables, Restitutions and Planning, Deadlines)

9. Lead client data project with PCIS and 3rd parties who support the development. 10. Work with multiple stakeholders to define the client data use case/ deploy or support the deployment of project.

The Successful Applicant

  • Strong CRM/ Analytic experience
  • Ability to manage regular reporting and KPI monitoring
  • Ability to develop Ad hoc studies to answer a particular problem
  • Analyze customer purchasing behaviors to be able to offer predictive analytics
  • Lead projects that engage with client data by working closely with PCIS & 3rd party to deploy the business use cases.

What's on Offer

  • Strong retail and digital integration
  • Strong internal mobility
  • International working environment
  • Strong product, top 3 in Luxury cosmetic
Contact
Minh Tran
Quote job ref
4191882
Phone number
+813 6832 8947

Job summary

Function
Specialisation
Industry
Location
Job Type
Consultant name
Minh Tran
Consultant phone
+813 6832 8947
Job Reference
4191882
Company Type