Contact Center Manager - Software 15M JPY!

Tokyo 23 Wards 外資系企業 ¥10,000,000 - ¥15,000,000 per year Foreign Multinational View Job Description
We are seeking a dynamic and experienced Customer Support Manager to lead our software support team. The successful candidate will be responsible for overseeing the contact center operations, ensuring exceptional customer service, and achieving key performance indicators (KPIs).
  • Hybrid
  • 20 days paid holidays

About Our Client

Innovation Software

Job Description

  • Manage all aspects of the contact center, ensuring the achievement of targeted KPIs, including customer satisfaction, service levels, on-time resolution, and escalation quality.
  • Collaborate with Workforce Management to efficiently schedule staff to handle 24/7 call volume, including after-hours on-call support.
  • Align support resources to collaborate with professional services and other internal customer-facing teams, providing coverage for complex and technical issues hindering customer success.
  • Understand the internal structure and build interdepartmental relationships to foster a collaborative and efficient work environment.

The Successful Applicant

  • Native-level proficiency in Japanese and fluency in English
  • Minimum 3 years of prior experience in a Contact Center role
  • Demonstrated management experience
  • Knowledge of industry best practices
  • Strong analytical skills and understanding of key metrics associated with call center environments

What's on Offer

  • Up to 15M JPY annual salary
  • 20 days of paid holidays
  • Hybrid work setup
Contact
Michelle Rosette
Quote job ref
JN-032024-6353412
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center Manager / Director
What is your area of specialisation?
Technology & Telecoms
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-032024-6353412
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.