Save Job Back to Search Job Description Summary Similar JobsHybrid20 days paid holidaysAbout Our ClientInnovation SoftwareJob DescriptionManage all aspects of the contact center, ensuring the achievement of targeted KPIs, including customer satisfaction, service levels, on-time resolution, and escalation quality.Collaborate with Workforce Management to efficiently schedule staff to handle 24/7 call volume, including after-hours on-call support.Align support resources to collaborate with professional services and other internal customer-facing teams, providing coverage for complex and technical issues hindering customer success.Understand the internal structure and build interdepartmental relationships to foster a collaborative and efficient work environment.The Successful ApplicantNative-level proficiency in Japanese and fluency in EnglishMinimum 3 years of prior experience in a Contact Center roleDemonstrated management experienceKnowledge of industry best practicesStrong analytical skills and understanding of key metrics associated with call center environmentsWhat's on OfferUp to 15M JPY annual salary20 days of paid holidaysHybrid work setupContactMichelle RosetteQuote job refJN-032024-6353412Phone number+813 6832 8698Job summaryFunctionCustomer ServiceSpecialisationCall Center Manager / DirectorWhat is your area of specialisation?Technology & TelecomsLocationTokyo 23 WardsJob TypePermanentConsultant nameMichelle RosetteConsultant phone+813 6832 8698Job ReferenceJN-032024-6353412Company TypeForeign Multinational