Contact Center Manager - Up to 8M
Yokohama
Permanent
¥6,000,000 - ¥8,000,000
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Bullet points
Work for a pioneer center in Yokohama!
Exciting career opportunities
About Our Client
Multinational insurance technology provider.
Job Description
・ Business improvement planning, process design, progress management, result analysis
・ Conduct various training for call center managers and operators
・ Process design support and introduction support when introducing new business and new operation rules
・ Develop new systems, tools and successful business improvement cases at vendor operation centers
・ Participation in various projects across the organization
・ Call center operation support, partial agency operation management
・ Business report inside and outside the company, report compilation
The Successful Applicant
- Call center operation experience or vendor management experience
- Understand the basic system required for call center operation
- Improve work efficiency and customer service experience through proposal and implementation of improvement of existing business process.
- Business improvement proposal ability and solution ability
What's on Offer
- Work for a Pioneer contact center
- Exciting career opportunities
- Promising career progression
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Working schedule: Weekdays 9 : 00-17 : 30 and FLEX TIME