Contact Center Manager - Up to 8M

・ Business improvement planning, process design, progress management, result analysis

・ Conduct various training for call center managers and operators

・ Process design support and introduction support when introducing new business and new operation rules

・ Develop new systems, tools and successful business improvement cases at vendor operation centers

・ Participation in various projects across the organization

・ Call center operation support, partial agency operation management
・ Business report inside and outside the company, report compilation