Contact Center Manager - Up to 8M

Yokohama Permanent ¥6,000,000 - ¥8,000,000 Foreign Multinational
  • Work for a pioneer center in Yokohama!
  • Exciting career opportunities

About Our Client

Multinational insurance technology provider.

Job Description

・ Business improvement planning, process design, progress management, result analysis

・ Conduct various training for call center managers and operators

・ Process design support and introduction support when introducing new business and new operation rules

・ Develop new systems, tools and successful business improvement cases at vendor operation centers

・ Participation in various projects across the organization

・ Call center operation support, partial agency operation management
・ Business report inside and outside the company, report compilation

The Successful Applicant

  • Call center operation experience or vendor management experience
  • Understand the basic system required for call center operation
  • Improve work efficiency and customer service experience through proposal and implementation of improvement of existing business process.
  • Business improvement proposal ability and solution ability

What's on Offer

  • Work for a Pioneer contact center
  • Exciting career opportunities
  • Promising career progression
  • Working schedule: Weekdays 9 : 00-17 : 30 and FLEX TIME

Michelle Rosette
Quote job ref
Phone number
+813 6832 8698

Job summary

Customer Service
Call Center Manager / Director
Business Services
Job Type
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
Company Type
Foreign Multinational