求人を保存 検索に戻る 職務内容 求人情報 類似した求人Internal career path opportunities up to LeadershipFlexible work environment with hybrid policy企業情報A major player in the financial services industry, providing clearing, settlement, and information services for a wide range of financial products.職務内容The Client Support role focuses on handling incoming client queries via phone, email, and web portal, providing expertise and advice. Among the main tasks:Handling incoming client inquiries via calls, portal and emails, and setting client expectations for follow-up timing about resolutionsCoordinate when necessary with other teams such as Product, Technology, Legal and Compliance, OnboardingAnalyzing, identifying, and communicating updates about resolutions to clientsParticipate in team meetings and suggest process improvements to increase efficiency and client experience理想の人材Customer service experience in Japan, ideal but not mandatory from the FS industryGreat business proficiency (verbal and written) in Japanese and business level of English (in order to communicate with Teams abroad)Troubleshooting skills welcomeAbility to create accurate documentation with an attention to detailGood decision-making skills in a high-volume environment requiring quick resolution条件・待遇Comprehensive health and well-being benefitsInternal career path opportunities up to LeadershipFlexible work environment with hybrid policyコンタクトDavide Capretta求人番号JN-082024-6507592電話+81 3 6832 8675求人情報分野カスタマーサービス職種カスタマーサービスオフィサー（インバウンド）業界金融勤務地東京23区雇用形態正社員担当コンサルタントDavide Capretta担当コンサルタントの電話番号+81 3 6832 8675求人番号JN-082024-6507592企業タイプ外資系企業
