Back to search

Client Services Advisor for Famous Retail Brand

Tokyo 外資系企業 ¥3,500,000 - ¥5,000,000 per year Foreign Multinational Work from Home or Hybrid View Job Description
Join our APAC team as a Client Services Advisor and play a pivotal role in delivering unparalleled service to our customers. You'll build strong client relationships, support e-commerce operations, and contribute to a thriving digital sales environment while working with an international luxury fashion brand.
  • If you like Luxury and Fashion, this job is for you!
  • Great Role for Anyone Who Want Work Life Balance! Minimal Overwork

About Our Client

Our client is a renowned leader in the global fashion industry, known for our innovative designs, attention to detail, and customer-centric approach. Operating at the intersection of creativity and commerce, we take pride in delivering exceptional experiences across all channels.

Job Description

As a Client Services Advisor, you will:

  • Deliver exceptional customer service through email, telephone, live chat, and social media.
  • Manage customer orders and logistics using advanced order management systems.
  • Develop a deep understanding of our products, collections, and customer needs to ensure tailored recommendations.
  • Contribute to the smooth fulfillment of e-commerce and omnichannel orders.
  • Support special projects and collaborate with internal teams to achieve operational excellence.

The Successful Applicant

  • Fluency in Japanese and English, Korean is also a plus!
  • Familiarity with tools like Zendesk, CRM systems, and order management platforms.
  • Strong interpersonal skills, a positive attitude, and an eagerness to go above and beyond for clients.
  • A solution-oriented mindset and ability to work effectively within a team.

What's on Offer

  • The opportunity to work with a prestigious brand in the heart of Tokyo.
  • A collaborative and inspiring work environment where your contributions make an impact.
  • Hands-on experience in e-commerce and luxury fashion, with opportunities to grow professionally.
  • A full-time position with the chance to showcase your expertise in customer service and sales.
Contact
Peryhan Essam
Quote job ref
JN-012025-6645461
Phone number
+813 6832 8691

Job summary

Function
Customer Service
Specialisation
Sales Support
Specialisation
Retail
Location
Tokyo
Job Type
Permanent
Consultant name
Peryhan Essam
Consultant phone
+813 6832 8691
Job Reference
JN-012025-6645461
Company Type
Foreign Multinational
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.