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Client Service - Luxury Retail up to 6M JPY

Tokyo 外資系企業 ¥4,000,000 - ¥6,600,000 per year Foreign Multinational View Job Description
Join a prestigious luxury brand as a Client Service Advisor, providing exceptional over-the-phone customer support. Handle inquiries, reservations, repairs, and proactive upselling to elevate the client experience.
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  • Represent a globally renowned luxury brand known for excellence.
  • Access career growth and rewarding opportunities in the luxury industry.

About Our Client

Our client is a world-renowned luxury brand celebrated for its heritage, craftsmanship, and timeless designs.

Job Description

As a Client Service Advisor, you will be the first point of contact for our valued clients, offering premium over-the-phone customer service. Your responsibilities will include:

  • Managing client inquiries with professionalism and expertise.
  • Checking product stock availability and processing reservations.
  • Coordinating product repairs, exchanges, and ensuring customer satisfaction.
  • Conducting proactive outbound communications, including upselling through cold calls to enhance the client experience.



The Successful Applicant

  • Minimum of 1 year of client service experience in a luxury brand or retail environment.
  • Native-level proficiency in Japanese and fluency in English.
  • Willingness to work onsite at the Tokyo office.

What's on Offer

  • A competitive salary, with an estimated range of 4M-6M JPY
  • A work shift of 5 days per week, including weekends and public holidays
  • A strong, supportive, and collaborative company culture
  • Opportunities for professional development and growth

We welcome all qualified candidates who are passionate about customer service and the Luxury retail industry to apply. This is a fantastic opportunity to join a large organization in Tokyo that values its employees and is committed to their professional growth.

Contact
Michelle Rosette
Quote job ref
JN-112023-6246736
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Claims & After Sales Services
What is your area of specialisation?
Retail
Location
Tokyo
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-112023-6246736
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.