Call Center Workforce Specialist - up to 8M

東京23区 外資系企業 600万円 - 800万円 外資系企業
  • Work for a multinational company
  • Utilize your english language skills

企業情報

Our client is multinational travel company.

職務内容

  • Volume forecast for the next 3, 6, 12 months and Staffing & scheduling based on the forecasted volume
  • Responsible for creating efficient schedules, processing and managing overtime and under time.
  • Achieving daily, weekly, monthly & quarterly service level and efficiency goals.
  • Watching real time queues and making real time skilling changes.
  • Supporting the various other Work Force Management roles as needed.
  • Monitoring handling times and adherence SLA under/over achievement.
  • Constantly monitoring staff movements in line with forecast plan.



理想の人材

  • Associate degree or above
  • Fluent in English and Japanese.
  • Minimum of 3years call center experience and/or minimum 1years' WFM planning experience or people management experience
  • Strong oral and written communication skills and be able to build and maintain effective collaborative relationships.
  • Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation.



条件・待遇

  • Travel Coupon
  • Promising career progression
  • Work for a multinational company
  • Work Hours: M-F, 9:30AM - 18:30
コンタクト
Michelle Rosette
求人番号
4183295
電話
+813 6832 8698

求人情報

勤務地
雇用形態
担当コンサルタント
Michelle Rosette
担当コンサルタントの電話番号
+813 6832 8698
求人番号
4183295
企業タイプ