Call Center Workforce Specialist - up to 8M

Tokyo 23 Wards Permanent ¥6,000,000 - ¥8,000,000 Foreign Multinational
  • Work for a multinational company
  • Utilize your english language skills

About Our Client

Our client is multinational travel company.

Job Description

  • Volume forecast for the next 3, 6, 12 months and Staffing & scheduling based on the forecasted volume
  • Responsible for creating efficient schedules, processing and managing overtime and under time.
  • Achieving daily, weekly, monthly & quarterly service level and efficiency goals.
  • Watching real time queues and making real time skilling changes.
  • Supporting the various other Work Force Management roles as needed.
  • Monitoring handling times and adherence SLA under/over achievement.
  • Constantly monitoring staff movements in line with forecast plan.

The Successful Applicant

  • Associate degree or above
  • Fluent in English and Japanese.
  • Minimum of 3years call center experience and/or minimum 1years' WFM planning experience or people management experience
  • Strong oral and written communication skills and be able to build and maintain effective collaborative relationships.
  • Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation.

What's on Offer

  • Travel Coupon
  • Promising career progression
  • Work for a multinational company
  • Work Hours: M-F, 9:30AM - 18:30
Michelle Rosette
Quote job ref
Phone number
+813 6832 8698

Job summary

Customer Service
Call Center
Leisure, Travel & Tourism
Tokyo 23 Wards
Job Type
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
Company Type
Foreign Multinational