Call Center Team Manager - 8M JPY

Shinjuku Permanent ¥7,000,000 - ¥8,000,000 Foreign Multinational
  • 80% English
  • Stock units available

About Our Client

Our client is a multinational travel company.

Job Description

  • Assist in the formulation of targets for individuals and teams
  • Anticipate escalation and take over calls when needed
  • Devise ways to optimize procedures and keep staff motivated
  • Measure performance with key metrics
  • Ensure adherence to policies
  • Drive and Implement new process in improving the customer service

The Successful Applicant

  • Proven expereince as a team leader/supervisor or manager
  • Experience in customer service is essential
  • Native level of Japanese and Business level in English
  • Knowledge of performance evaluation procedures
  • Excellent organizational and leadership skills

What's on Offer

  • Promising career progression
  • Multinational environment



Contact
Michelle Rosette
Quote job ref
4197647
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center
Industry
Leisure, Travel & Tourism
Location
Shinjuku
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
4197647
Company Type
Foreign Multinational