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- 80% English
- Stock units available
About Our Client
Our client is a multinational travel company.
Job Description
- Assist in the formulation of targets for individuals and teams
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics
- Ensure adherence to policies
- Drive and Implement new process in improving the customer service
The Successful Applicant
- Proven expereince as a team leader/supervisor or manager
- Experience in customer service is essential
- Native level of Japanese and Business level in English
- Knowledge of performance evaluation procedures
- Excellent organizational and leadership skills
What's on Offer
- Promising career progression
- Multinational environment
Contact
Michelle Rosette
Quote job ref
4197647
Phone number
+813 6832 8698
Job summary
- Function
- Customer Service
- Specialisation
- Call Center
- Industry
- Leisure, Travel & Tourism
- Location
- Shinjuku
- Job Type
- Permanent
- Consultant name
- Michelle Rosette
- Consultant phone
- +813 6832 8698
- Job Reference
- 4197647
- Company Type
- Foreign Multinational
