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Call Center - QA

Tokyo 23 Wards Permanent ¥4,500,000 - ¥8,500,000 per year Foreign Multinational View Job Description
As a Quality Assurance Analyst, you'll monitor customer interactions, evaluate agent performance, and ensure adherence to service standards. This role requires strong analytical skills and collaboration with cross-functional teams to drive continuous improvement.
  • Competitive salary & benefits with career growth opportunities
  • Work in a dynamic, global team with a fun and engaging office culture

About Our Client

This opportunity is with a large organization within the Technology industry.

Job Description



  • Monitor and evaluate inbound and outbound calls to ensure compliance with company policies, scripts, and quality standards.


  • Identify performance trends and areas for improvement through call audits and data analysis.


  • Provide detailed, constructive feedback and coaching to customer service agents to enhance service quality.


  • Collaborate with team leaders and training departments to develop and refine quality assurance guidelines and training materials.


  • Generate and present QA reports, highlighting insights and recommendations for process improvements.



The Successful Applicant

  • Native-level Japanese and business-level English, Korean fluency is a plus
  • minimum 2 years QA experience in call center industry
  • Amenable to work in Tokyo Office

What's on Offer

  • Work from home up to 4x per week
  • Fixed work hours
  • RSU Options
Contact
Michelle Rosette
Quote job ref
JN-032025-6683525
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center
Specialisation
Technology & Telecoms
Location
Tokyo 23 Wards
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-032025-6683525
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.