Call Center QA Coach - 7.5M
600万円 - 750万円
Promising career progression
Work life balance
International company for telecommunication insurance providers.
- Lead the management and training of QA analysts.
- Analyse results of response quality monitoring of advisors.
- Cooperate with QA analysts and other roles such as coaches, tech leads and trainers, and departments to improve quality and KPI.
- Keep Track of the industry trends.
- Analysis of quality monitoring results for advisors' response, planning of improvement measures, lead of execution
- Communication and negotiation between QA analysts and other staff.
- Knowledge of technology related to QA activities and training, introduction into actual practice
- Practical experience of QA monitoring in call center
- CX (NPS) improvement and experience of improvement activities
- Feedback, coaching skills
- Problem solving skills
- Always able to see the whole, and flexible and quick coping ability
- Manager experience in a call center
- Work life balance
- Promising career progression
- Work for an international company