- Process improvement, ability to improve the call center!
- Excellent competitive salary package
My client is one of the largest e-commerce platforms, providing products and services for both B2B and B2C markets. With continuous growth and expansion in Japan since 2010, my client is looking to take that next step in overtaking further market share.
- KPI management
- Business process improvement
- Manual/Script creation
- Negotiation with outsourced vendors
- Site lead management
- Call Center Management experience
- People management of more than 20 subordinates
- Business Level English ability
- Business Level Japanese ability
- Competitive salary package, inclusing RSU, 20 days paid annual leave as well as Remote-working allowance
- Career growth opportunity, this role will assume the role of Customer Service Director in the future
- Other incentives such as summer holidays, business holidays overseas, use of company car