Call Center Manager for global e-commerce company!

Tokyo 23 Wards Permanent ¥10,000,000 - ¥11,000,000 Foreign Multinational
  • Process improvement, ability to improve the call center!
  • Excellent competitive salary package

About Our Client

My client is one of the largest e-commerce platforms, providing products and services for both B2B and B2C markets. With continuous growth and expansion in Japan since 2010, my client is looking to take that next step in overtaking further market share.

Job Description

  • KPI management
  • Business process improvement
  • Manual/Script creation
  • Negotiation with outsourced vendors
  • Site lead management

The Successful Applicant

  • Call Center Management experience
  • People management of more than 20 subordinates
  • Business Level English ability
  • Business Level Japanese ability

What's on Offer

  • Competitive salary package, inclusing RSU, 20 days paid annual leave as well as Remote-working allowance
  • Career growth opportunity, this role will assume the role of Customer Service Director in the future
  • Other incentives such as summer holidays, business holidays overseas, use of company car
Adam Petch
Quote job ref
Phone number
+81 3 6832 8611

Job summary

Job Type
Consultant name
Adam Petch
Consultant phone
+81 3 6832 8611
Job Reference
Company Type