BIM Tech Support at 3D software company

Tokyo 23 Wards Permanent ¥7,500,000 - ¥12,000,000 Foreign Multinational
  • Work for a top tier 3D software provider from the US
  • Attractive salary and career progression opportunities

About Our Client

This client is a 3D software solution company focused on clients in the architecture, engineering and construction field. They have an office with around 300 employees in Chuo-ku. They have a team of 7 working closely with BIM software for architecture clients and they are looking to expand the team for consultative support.

Job Description

  • Provide great support to customers by always keeping a professional demeanor with customers in all interactions.
  • Customer issues will be resolves via chat, phone, web, online forums and other channels.
  • Manage expectations for customers by providing updates on the progress in a timely manner.
  • Escalate more complex issues to the relevant team members internally as needed.
  • Investigate software and product issues and provide solutions in the form of concise actions and entries into the internal case management system.

The Successful Applicant

  • Bachelor degree in a relevant industry like architecture or civil engineering preferred.
  • Experience with working directly with BIM or Revit software in a production environment.
  • Able to manage multiple clients and projects at a time.
  • Excellent skills for troubleshooting and providing consultative support.
  • Able to build and maintain strong relationships with large enterprise customers and partners.
  • Enjoys supporting other team members and share best practices.
  • Native level Japanese and basic level English or above.

What's on Offer

  • Work for a specialized top tier support team for BIM software
  • Permanent employment with good work environment
  • Chance to actively interact as a first point of contact with large enterprise customers
  • Attractive salary and (international) career progression opportunities
Contact
Susanna Heinen
Quote job ref
JN-082021-3426760
Phone number
+813 6832 8677

Job summary

Function
Specialisation
Location
Job Type
Consultant name
Susanna Heinen
Consultant phone
+813 6832 8677
Job Reference
JN-082021-3426760
Company Type