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Bilingual Helpdesk

Tokyo 23 Wards Temporary ¥4,000,000 - ¥6,000,000 per year Foreign Multinational View Job Description
The client offers bilingual IT helpdesk support, providing technical assistance in both Japanese and English. The role involves solving IT issues and helping users smoothly with clear communication.If you're bilingual and enjoy troubleshooting, this is a great opportunity to grow your IT skills in a supportive, global environment.
  • Bilingual people is always welcome for this position.
  • Good work life balance, good chance to improve your IT career

About Our Client

This company is a company specializing in IT infrastructure and support services. It provides reliable solutions such as data center operations, network management, and bilingual IT helpdesk support. As part of a global technology group, it helps businesses maintain smooth and secure IT environments with high-quality service and expertise.

Job Description

  • Provide technical support and troubleshooting in both Japanese and English.
  • Respond to and resolve IT-related inquiries via phone, email, or chat.
  • Document and manage support tickets accurately in the tracking system.
  • Escalate complex technical issues to specialized teams when necessary.
  • Assist with user account management, including password resets and access permissions.

The Successful Applicant

  • Business-level proficiency in both Japanese and English.
  • Basic knowledge of IT hardware, software, and network troubleshooting.
  • At least 1 year of experience in IT support or helpdesk roles.
  • Strong communication skills to assist users clearly and patiently.
  • Ability to document issues accurately and follow established procedures.

What's on Offer

  • Opportunity for growth and advancement within the company
  • Collaborative and supportive team environment
  • A dynamic, energetic working environment with good work/life balance
  • Open culture and job rotation available to enable internal career development
Contact
Ayaka Iwaki
Quote job ref
JN-082025-6816760
Phone number
+81 3 6832 8658

Job summary

Function
IT
Specialisation
IT Support
Specialisation
Technology & Telecoms
Location
Tokyo 23 Wards
Job Type
Temporary
Consultant name
Ayaka Iwaki
Consultant phone
+81 3 6832 8658
Job Reference
JN-082025-6816760
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.