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Bilingual Customer Support - Global OTA

Japan 外資系企業 ¥3,500,000 - ¥4,200,000 per year Foreign Multinational View Job Description
We are seeking a Bilingual Customer Support Representative fluent in Japanese and English to assist customers with travel inquiries and bookings. This role offers a hybrid work model, competitive salary, and opportunities for growth within an international team.
  • Global Environment
  • Opportunity to work abroad

About Our Client

Global OTA company

Job Description

Responsibilities:

  • Handle inbound phone calls and emails regarding travel inquiries, including hotels, flights, and private stays.
  • Provide accurate information about booking processes, policies, and services.
  • Resolve customer issues and complaints with empathy and efficiency.
  • Assist customers with changes to their bookings and special requests.
  • Collaborate with internal teams to address customer feedback and improve services.
  • Maintain detailed records of customer interactions and transactions.
  • Identify opportunities to upsell additional services and products.
  • Stay updated on industry trends and company offerings to provide informed support.

The Successful Applicant

Requirements:

  • Native level in Japanese
  • Fluent in English
  • Amenable to work in Yokohama Minato Mirai

What's on Offer

Salary: 300,000 JPY - 350,000 JPY/month + bonus (base salary flexible based on experience and skills)

Work Hours & Shifts:

  • Shifts: 9:00-18:00, 11:00-20:00, or 13:00-22:00
  • 5 working days with 2 consecutive days off



Hybrid Work Model:

  • During Probation (6 months):
    • Month 1: Full-time in-office
    • Months 2-3: Transition to 3 days WFH / 2 days in the office
    • From Month 4 onwards: 8-week cycle (7 weeks WFH / 1 week in the office)
    • Flexibility based on performance may be required
  • After Probation: Enjoy full hybrid flexibility (7 weeks WFH / 1 week in the office), with occasional office days if performance needs improvement.
Contact
Michelle Rosette
Quote job ref
JN-092024-6529086
Phone number
+813 6832 8698

Job summary

Function
Customer Service
Specialisation
Call Center
Specialisation
Leisure, Travel & Tourism
Location
Japan
Job Type
Permanent
Consultant name
Michelle Rosette
Consultant phone
+813 6832 8698
Job Reference
JN-092024-6529086
Company Type
Foreign Multinational

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.